{"id":435,"date":"2006-01-16T12:31:29","date_gmt":"2006-01-16T12:31:29","guid":{"rendered":"http:\/\/salguod.net\/blog\/2006\/01\/this_is_why_i_l.shtml"},"modified":"2021-05-29T02:46:47","modified_gmt":"2021-05-29T02:46:47","slug":"this_is_why_i_l","status":"publish","type":"post","link":"https:\/\/salguod.net\/blog\/2006\/01\/this_is_why_i_l.shtml","title":{"rendered":"This is Why I Love Honda"},"content":{"rendered":"

I’ve owned my 1999 Honda Odyssey EX for 4 years. It’s the first Honda I’ve owned and I think I’m hooked. I love the tight handling, power, solid design and the overall quality feel, even at 120,000+ miles.
\nWe bought it in December of 2001 Certified. Honda’s Certified Used program is one of the best. They do a thorough inspection, repair anything broken and replace anything worn out. Then the factory warranty is extended 12 months or 12,000 miles. If the factory warranty is up (like ours was) they give you a 12 month 12,000 mile bumper to bumper warranty. Beyond that, the power train warranty is extended to 7 years form original purchase or 100,000 total miles.
\nWhen we bought ours it had just shy of 40,000 miles on it. The next day, it started stalling when we came to a stop. No dash lights or error codes, just stalling. Returning to the dealer it was diagnosed as needing a new transmission due to the torque converter lock up sticking. Ouch.
\nThat’s not why I love Honda.
\nI considered returning it and buying a different vehicle, but knowing Honda’s reputation I figured it was a fluke. Later I learned that transmission issues with these Odysseys, while still relatively rare, are alarmingly frequent. In fact, Honda later voluntarily extended the warranty on all<\/em> Odyssey transmissions of that era to 100,000 miles. I figured I’d been there and done that so I was ready for another 150,000 miles or so of trouble free motoring.
\nFast forward nearly exactly 4 years and 80,000 miles. On our recent Christmas trip, the check engine light and the TCS (Traction Control System) lights came on. That’s not a good sign, those lights together usually mean transmission issues. We made it home, but the transmission began acting up, hanging in first gear too long and downshifting very hard when I went to pass on two lane roads. I had a bad feeling and sure enough, upon visiting the dealer last week it was diagnosed as needing another<\/em> new transmission.
\nThis time we were out of warranty at nearly 120,000 miles and the dealer said that the re-manufactured Honda transmission was $4,500 plus about $500 installation labor. He recommended a used transmission, which seemed silly considering how short the life of the first two were. Ouch.<\/strong><\/em>
\nThat’s not why I love Honda.
\nI told the dealer that an average transmission life of 60,000 miles wasn’t acceptable, warranty or not. I wanted to know what could be done about this. The said they could do nothing and I needed to call Honda of America myself, that’s how Honda works. (That’s a disappointing statement that I refuse to believe. As their customer I think they should have gone to bat for me with Honda on this. I will take my Honda business to a different dealer in the future.)
\nSo I called Honda. The woman took down my information, VIN and history including my disappointment with the dealer and said a case manger would contact the dealer and get back to me in a day or two. Twenty minutes later<\/strong><\/em> the case manager called back to say that Honda would cover the entire cost of the transmission replacements. I would be expected to pay the shipping on the transmission, however, about $180.
\nThat’s<\/strong><\/em> why I love Honda.
\nMy vehicle is clearly outside the warranty, yet they’re doing the right thing. It’s clear that they understand the value of their reputation that they’ve spent decades building. They understand that people like me pay a premium for a Honda vehicle because they expect more from it in terms of durability and reliability. They’ve acknowledged that this transmission isn’t up to what people thought they were buying by extending the warrany to almost 3 times the standard 36,000 miles. When it didn’t live up to their reputation even beyond that, they’ve made it right. I’m sure that they’ve calculated how many are likely to fail outside the warranty and how many of those people will even ask for help. Still, they took care of me, and for that I’m grateful. It’s got me thinking of maybe a Certified Civic instead of the Mazda3 or Protege5 to replace the Escort later this year. If the Civic was available in a 5 door …<\/p>\n","protected":false},"excerpt":{"rendered":"

I’ve owned my 1999 Honda Odyssey EX for 4 years. It’s the first Honda I’ve owned and I think I’m hooked. I love the tight handling, power, solid design andRead More This is Why I Love Honda<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[],"yoast_head":"\nThis is Why I Love Honda - salguod.net<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salguod.net\/blog\/2006\/01\/this_is_why_i_l.shtml\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"This is Why I Love Honda - salguod.net\" \/>\n<meta property=\"og:description\" content=\"I’ve owned my 1999 Honda Odyssey EX for 4 years. 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